I installed a 2nd hard drive in my computer today. I didn't really need the space but figured I didn't want to ever worry about it so I just bought a 500 GB hard drive from Fry's (only paid $100 which was a pretty good deal) and went to open my computer to install it.
Installing a second hard drive is actually a pretty easy process which most people can do themselves You simply have to open up the chassis, screw the hard drive into a slot, find the power cord and the data cord and plug them in. If you have an older computer, it can be slightly more difficult, but with SATA drives, which most drives are these days, it is a snap. Boot the computer and your computer should recognize that you installed a second drive.
Of course, I find out that my stupid computer doesn't have a slot for another 3.5 inch drive, which is the standard size for all modern hard drives. So I had to go back to Fry's to go buy a sleeve to install the drive into a 5.25 inch slot. Stupid thing cost me another $20 (they did have some cheaper options but I went with this one). Nothing ever comes easy to me I guess.
Showing posts with label Computers. Show all posts
Showing posts with label Computers. Show all posts
Dell's Super Customer Service
Monday, November 29, 2004
Since I blog about when I don't get good customer service I will blog about when I do get good customer service.
About a week ago I noticed that my Dell Axim X30 was broken. The screen was just white and nothing I did would restore it. I know I didn't break it myself because I almost never use the device and it was just sitting on my desk for the longest time. I dreaded calling customer service because these things are a pain in the butt.
I waited and waited through all the computer menus (truly a Dilbert moment) until I was finally connected to a live operator and explained the problem. Yes the screen is broken, No I didn't do it, yes I tried rebooting it.
But surprisingly he didn't ask too many questions and said that Dell would send me a replacement and that I just had to send my broken one back in the same box. What? You mean you aren't going to make me send mine back, take a look at it, tell me what I just told you was wrong with it and then wait another month to send me a replacement? I was just floored. What was even more shocking that the replacement came THE NEXT DAY. I mean I called the place at like 3:00 p.m. that afternoon and the replacement comes by 11:00 the next morning. I put the broken one in the box and sent it on its way. No hassle whatsoever. That's how customer service should be done.
All I can say is Snaps to Dell (sorry watched Legally Blonde 2 this weekend. I don't recommend it)
About a week ago I noticed that my Dell Axim X30 was broken. The screen was just white and nothing I did would restore it. I know I didn't break it myself because I almost never use the device and it was just sitting on my desk for the longest time. I dreaded calling customer service because these things are a pain in the butt.
I waited and waited through all the computer menus (truly a Dilbert moment) until I was finally connected to a live operator and explained the problem. Yes the screen is broken, No I didn't do it, yes I tried rebooting it.
But surprisingly he didn't ask too many questions and said that Dell would send me a replacement and that I just had to send my broken one back in the same box. What? You mean you aren't going to make me send mine back, take a look at it, tell me what I just told you was wrong with it and then wait another month to send me a replacement? I was just floored. What was even more shocking that the replacement came THE NEXT DAY. I mean I called the place at like 3:00 p.m. that afternoon and the replacement comes by 11:00 the next morning. I put the broken one in the box and sent it on its way. No hassle whatsoever. That's how customer service should be done.
All I can say is Snaps to Dell (sorry watched Legally Blonde 2 this weekend. I don't recommend it)
Size Does Matter
Friday, February 28, 2003
As a public service I am re-posting this which is from my original blog. Toward the end of my other blog this became one of the more popular searches to my site. It really upset me how hard drive companies could be so devious so hopefully this will help explain some of what is going on.
Now get your mind out of the gutter and listen to what I have to say. For those who read my blog on a regular basis know, I recently bought a new HD, a Western Digital 120GB . I'm very happy with it in terms of how much more space I have now for all my stuff but it really does bother me that they claim their hard drive is 120 GB because it is not.
Anyone who knows something about programming knows that a mb is not 1,000,000 bytes even though mega means "1,000,000". In computer terms a megabyte is actually 2^20 bytes or 1,048,576 bytes. Equivilently, a gigabyte is not 1,000 megabytes, it is 2^10 megabytes or 1024 megabytes. Doing the math you can see that 120 GB really should be 122,880 megabytes. But that's not how Hard Drive manufacturers do it. They take the traditional approach of Mega meaning 1,000,000 and Giga meaning 1,000,000,000. Therefore when they claim 120 GB they really mean 120,000,000,000 bytes. Doing the conversion you will find that this means there are 114,440 megabytes or 111.8 GB. Quite a difference.
Why do they do this? Well like I said above SIZE MATTERS!. They are technically not lying to the consumers when they tell you that their drive is 120GB because in a traditional sense they are correct. In computer terms they are dead wrong and this is why when you install a hard drive you will always get significantly less room then you think you will. However, a hard drive manufacturer has no incentive to be honest with you because everyone else is not. Therefore if he advertised a Hard Drive as 111.8 GB (the correct number) instead of 120 GB (the wrong number) the casual consumer would think that the 120GB was more than 8 GB bigger even though they are exactly the same.
Now get your mind out of the gutter and listen to what I have to say. For those who read my blog on a regular basis know, I recently bought a new HD, a Western Digital 120GB . I'm very happy with it in terms of how much more space I have now for all my stuff but it really does bother me that they claim their hard drive is 120 GB because it is not.
Anyone who knows something about programming knows that a mb is not 1,000,000 bytes even though mega means "1,000,000". In computer terms a megabyte is actually 2^20 bytes or 1,048,576 bytes. Equivilently, a gigabyte is not 1,000 megabytes, it is 2^10 megabytes or 1024 megabytes. Doing the math you can see that 120 GB really should be 122,880 megabytes. But that's not how Hard Drive manufacturers do it. They take the traditional approach of Mega meaning 1,000,000 and Giga meaning 1,000,000,000. Therefore when they claim 120 GB they really mean 120,000,000,000 bytes. Doing the conversion you will find that this means there are 114,440 megabytes or 111.8 GB. Quite a difference.
Why do they do this? Well like I said above SIZE MATTERS!. They are technically not lying to the consumers when they tell you that their drive is 120GB because in a traditional sense they are correct. In computer terms they are dead wrong and this is why when you install a hard drive you will always get significantly less room then you think you will. However, a hard drive manufacturer has no incentive to be honest with you because everyone else is not. Therefore if he advertised a Hard Drive as 111.8 GB (the correct number) instead of 120 GB (the wrong number) the casual consumer would think that the 120GB was more than 8 GB bigger even though they are exactly the same.
Aureal Vortex and Linux
Wednesday, January 15, 2003
What I'm about to write is going to reveal me as a big nerd. However since most of you who know me well have seen through my cool exterior and unbelievably good looks I think I'll do it anyway.
As my last blog yesterday stated I have switched almost completely to Linux computers. This was not without much pain on my part though. For about the last week I've been trying to get Linux installed on my home PC correctly. So I installed Redhat 8.0 on that machine and everything was OK except one thing ... there was no friggin sound! I have a piece of crap Aureal Vortex 2. Aureal has gone out of business so there is no driver available from them. Fortunately there was a driver available at SourceForge. However it wouldn't compile. Even though I'm a fair programmer I didn't really feel like going into the source code and trying to figure it all out so I gave up on Redhat 8.0 to see if I would have more luck with Mandrake. This was fortunate anyway because I prefer KDE over Gnome (For all you non-geeks just ignore me).
So Mandrake installed and guess what ... still no sound! However during the install it did tell me exactly where I could download a driver, at SourceForge. So I downloaded it again and tried to compile. Same stupid error messages. Well after some digging I discovered that the source code relies on the fact that you have the kernel source code installed. Of course I didn't read that anywhere in the documentation (not that I ever read documentation). So I finally got sound installed and everything worked! But after all that work I wiped it out because Mandrake still has some bugs in it or something. Every time I set something in the control panel sooner or later it just gets reset without me changing anything. I got so frustrated I decided to go back to redhat. This time, since I made sure to install the Kernel source code everything went smoother ... except Redhat doesn't ship with Xine, which is the best video player ever (kicks the crap out of Windows Media Player). So I had to download that as well. Of course that was a chore in itself and it is still full of bugs... But I won't get into that since i've already lost about half my audience.
As my last blog yesterday stated I have switched almost completely to Linux computers. This was not without much pain on my part though. For about the last week I've been trying to get Linux installed on my home PC correctly. So I installed Redhat 8.0 on that machine and everything was OK except one thing ... there was no friggin sound! I have a piece of crap Aureal Vortex 2. Aureal has gone out of business so there is no driver available from them. Fortunately there was a driver available at SourceForge. However it wouldn't compile. Even though I'm a fair programmer I didn't really feel like going into the source code and trying to figure it all out so I gave up on Redhat 8.0 to see if I would have more luck with Mandrake. This was fortunate anyway because I prefer KDE over Gnome (For all you non-geeks just ignore me).
So Mandrake installed and guess what ... still no sound! However during the install it did tell me exactly where I could download a driver, at SourceForge. So I downloaded it again and tried to compile. Same stupid error messages. Well after some digging I discovered that the source code relies on the fact that you have the kernel source code installed. Of course I didn't read that anywhere in the documentation (not that I ever read documentation). So I finally got sound installed and everything worked! But after all that work I wiped it out because Mandrake still has some bugs in it or something. Every time I set something in the control panel sooner or later it just gets reset without me changing anything. I got so frustrated I decided to go back to redhat. This time, since I made sure to install the Kernel source code everything went smoother ... except Redhat doesn't ship with Xine, which is the best video player ever (kicks the crap out of Windows Media Player). So I had to download that as well. Of course that was a chore in itself and it is still full of bugs... But I won't get into that since i've already lost about half my audience.
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