Customer Service

Friday, January 24, 2003
I finally got my new lens from B&H photo. They didn't give me any problem with returning my own lens and I recieved my new one in a somewhat timely manner. I've bought other things from them in the past and been very satisfied with their prices and service before. I would definately reccommend them to anyone looking for photo equipment.

Speaking of customer service I've realized how important this has become to me. When I was younger, I didn't really care about customer service. As long as the store had the best price I would probably just go there. However I'll now pretty much refuse to shop anywhere where I've had a really bad customer service experience. I guess now my time is worth a lot more to me so spending 30 minutes arguing with someone over something just isn't worth my time. I think that's why I bought my car on Cars Direct . I really just hate being bothered. Sales people can just be annoying.

A few weeks ago Jenny and I went into Sears to look at Fridges. I was thinking I was going to have to buy one if I moved to the place that I was considering. All I wanted to do was look at the models and figure out my price range. I was not going to buy that day. Well a salesman came up to me and asked, "Can I help you?". I of course replied, "No, I'm just looking." Now isn't this the universal sign for, "Just leave me alone, I'm not buying"? Well sure enough, the creepy little sales guy continues to follow me around the store like we are going to try and steal something (he was right, I was planning to shove that Maytag Fridge right into my pants). To make matters worse he bothered me again by asking, "So, what price range are you looking for?" I told him I wasn't sure and then just left the store. On the grand scheme of things I know that this is pretty trivial stuff but then again .... so is this blog.