In the last few days, I've had to contact my cable provider, Comcast, to try and resolve an issue. Each time I contact them, whether it be through Chat or though Phone, I'm told each time that the wait time is longer because they are "experiencing higher than normal traffic"
I've probably contacted them six or seven times in a three day stretch and very different hours of the day ranging from early in the morning to very late at night. I find it very hard to believe that it is just a coincidence that each time I call is the time where suddenly traffic is higher than normal which can only lead me to believe that Comcast is full of it. If your "higher than normal" is happening all the time, that is your normal. Quit lying to me and just tell me that you don't care how long I wait on the phone.