Blockbuster Cheating Customers?

I canceled my blockbuster online membership a month ago. I wasn't getting full use out of it so it was time to cancel. That, and I was about to move so I figured I would cancel during the move since I would have no time to actually watch movies.

Now I'm glad I no longer give my business to Blockbuster. I seriously think they are out to cheat their customers, or at least former customers. Some of you may remember I posted about how Blockbuster lost one of the last DVD's I had when I canceled my free subscription. Unbelievably they did the same damn thing to me again.

Because of the move, I did not have time to carefully check that all the movies were returned. Sure enough, I got two e-mails describing that they got two of the last three movies back but no e-mail about the third. Busy with the move, I didn't notice it this time. But because I was checking my credit card transactions I notice a $21 charge from Blockbuster which should not have been there. Sure enough, they "did not receive" the third DVD. I haven't had any other problems with Blockbuster getting DVD's except for these two incidents. Can it really be coincidence or is Blockbuster out to just anger those people who no longer are its customers.

It just seems very fishy to me that two DVD's are lost in exactly the same manner. If others who come to my blog have similar experiences let me know.