We are getting lunched delivered and they are charging a 12% gratuity for delivery. So now tipping is mandatory?
I hate this. Before people get on my case let me say this. I always tip and I tip generously. It is not at all unusual for me to leave 20 or 25% for a tip if the service is good and I always leave 10% even if its bad. I have also worked as a busboy and a server so I know what it is like.
But tipping should NEVER be mandatory. I do not want to hear arguments about how the waiters or waitresses are losing money because their wages are less because tips are factored in. It does not matter. You go to a restaurant to be served. The cost of this service is factored in into the cost of your meal. Tipping is meant to be a way of saying, "Thanks for giving me excellent service ABOVE AND BEYOND what is required." For me this is normally the case if the person just says hello, smiles, and comes by once to make sure I'm OK. If I have to flag the person down more than once then something is probably wrong.
If I ever own my own restaurant this is what I'm going to do. I'm going to pay the highest wages around for my servers. I will only hire the best people I can find. If I find that my servers are below par then I will get rid of them and get better servers. The best servers will want to work for me because I pay the best wages. They will work hard because they will know that if I don't get their best I can find someone else who will give it their all. I believe people go to restaurants probably more so for the service than the food (I'm biased since I don't like food I know) so I will make it my top priority to have the best service.
Then, I will post a sign and place a note on the menu that states
"Tips are not requested nor expected. It is our pleasure to serve you to the utmost of our ability."