Since I blog about when I don't get good customer service I will blog about when I do get good customer service.
About a week ago I noticed that my Dell Axim X30 was broken. The screen was just white and nothing I did would restore it. I know I didn't break it myself because I almost never use the device and it was just sitting on my desk for the longest time. I dreaded calling customer service because these things are a pain in the butt.
I waited and waited through all the computer menus (truly a Dilbert moment) until I was finally connected to a live operator and explained the problem. Yes the screen is broken, No I didn't do it, yes I tried rebooting it.
But surprisingly he didn't ask too many questions and said that Dell would send me a replacement and that I just had to send my broken one back in the same box. What? You mean you aren't going to make me send mine back, take a look at it, tell me what I just told you was wrong with it and then wait another month to send me a replacement? I was just floored. What was even more shocking that the replacement came THE NEXT DAY. I mean I called the place at like 3:00 p.m. that afternoon and the replacement comes by 11:00 the next morning. I put the broken one in the box and sent it on its way. No hassle whatsoever. That's how customer service should be done.
All I can say is Snaps to Dell (sorry watched Legally Blonde 2 this weekend. I don't recommend it)